Refund policy

Shipping & Returns Policy

Order processing

All orders are processed the same day if placed before 12pm. Orders placed after 12pm are processed within 1 business day, excluding weekends and public holidays.

Once your order has been placed, you will receive an order confirmation email. You will receive a second notification once your order has shipped.

Shipping

All orders are shipped via Australia Post. Shipping charges for your order will be calculated and displayed at checkout.

Please note, we do not offer international shipping at this time.

Once your order has shipped, you will receive an email notification with a tracking number so you can check the status of your delivery. Please allow up to 48 hours for tracking information to become available.

Missing packages

If your package appears to be missing, your first step should be to contact Australia Post directly. Once a package has been handed over to the carrier, we have access to the same tracking information that you do.

Australia Post may be able to provide more detail and assist in locating your parcel. If you have already contacted the carrier and your package still has not been located, please contact us at hello@forgedliftwear.com.au and we will do our best to help with the next steps.

If you have not received your order within 7 business days of receiving your shipping confirmation email, please contact us at hello@forgedliftwear.com.au with your name and order number and we will look into it for you.

Returns

We accept returns up to 14 days after delivery.

To be eligible for a return, your item must be unused, unworn, in its original condition, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at hello@forgedliftwear.com.au.

Returns should be sent to:

PO BOX 308
ALBURY NSW 2640

Please do not send items back without contacting us first, as returns sent without prior approval will not be accepted.

If your return is approved, we will provide instructions on how and where to send your parcel.

Refunds for approved returns will be issued for the full value of the item, minus any return shipping costs.

Damages and incorrect items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you have received the wrong item, please contact us as soon as possible at hello@forgedliftwear.com.au with your order number and a photo or video showing the issue.

We assess these on a case by case basis and will always do our best to work toward a fair outcome.

Non-returnable items

Some items cannot be returned, including perishable goods, custom or personalised products, personal care goods, hazardous materials, flammable liquids, and gases.

We also do not accept returns on sale items or gift cards.

If you are unsure whether your item is eligible for return, please contact us before purchasing or lodging a return request.

Exchanges

The fastest way to receive a different item is to return your original item first. Once your return has been accepted, you can place a new order for the item you would like instead.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process and finalise the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at hello@forgedliftwear.com.au.

Contact us

If you have any questions about shipping, returns, or your order, please contact us at hello@forgedliftwear.com.au.

If this is for FORGED Nutrition instead of Liftwear, I can also swap the branding and email across for you.